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Distributor and Operator FAQ
How long does setup usually take?
Most accounts are fully set up within half an hour. In many cases, activation can be completed the same day once required details are provided.
Which regions can you support?
We support distributors and agents in multiple regions worldwide. Availability may vary depending on local regulations, so contact our team to confirm support in your area.
s there a minimum investment to get started?
Yes, a small initial credit purchase is required to activate your distributor or agent account. The exact amount depends on your planned scale of operation.
Do I sell directly to players?
No. Juwa Distributors operates as a B2B platform. You supply credits to your own agents or players, but we do not sell directly to end-players.
Can I manage multiple agents under my account?
Yes. Distributor accounts can create and manage multiple sub-agents, track their credit usage, and monitor performance from a central dashboard.
How do I receive support if I face issues?
We provide ongoing technical and operational support through chat, email, or direct contact with your assigned account manager.
Are the games available 24/7?
Yes. Game servers operate around the clock, allowing your players to access games anytime.
Can I run my game room from a mobile phone?
Yes. The distributor dashboard and game systems are fully compatible with smartphones and tablets.
How do payments work for purchasing credits?
We support multiple payment methods depending on your region. Our team will guide you through available options during onboarding.
Can I set my own selling rates for credits?
Yes. As a distributor or agent, you control your own selling prices and profit margins
Is training provided for new distributors?
Yes. We provide onboarding guidance, training materials, and step-by-step instructions to help you run your business efficiently.
Do you provide marketing materials?
Yes. Approved logos, banners, and promotional content are available to help you grow your agent network and player base.